If you envision becoming the owner of a multihull, you already know that this is a project that requires planning and good customer support, including after making the purchase!
November 27, 2025
With Lagoon, your catamaran is covered by clear warranties. We also place a broad network of experts at your service, with the skilled, available, and responsive teams of our customer service, you travel in complete comfort and peace of mind, whatever your route and destinations.
Important elements to consider when making your choice include:
- Availability and reactivity of customer support
- Technical skills
- In-depth knowledge of each model
- Assistance is possible from a distance
- The network of workshops or technical service centers
- Access to services – even when traveling abroad
- Clarity and transparency of invoices
- Warranties and coverage conditions
- Availability of spare parts
- Speed of intervention
- Support over the long term
- …
Warranties that are easy to understand, with clear procedures to follow, and the ability to communicate with professionals who know your catamaran like the back of their hands – and especially, who make quick repairs – so that you can enjoy exceptional moments of cruising… this is the customer service that Lagoon offers you with ownership.
With the reactivity of our customer support crew, all your requests are handled without delay. Whatever your plans and future destinations may be, fluid coordination within the Lagoon network reduces your time at the dock, to offer you more fun on the water.
Beyond classic customer service, the Lagoon customer service team is committed to supporting your onboard activities from the moment your catamaran leaves the shipyard, and through each step in the life of your catamaran.
- Upon delivery, your Lagoon dealer will support you as you take ownership of your new catamaran.
- Right away, our team assumes the role of providing daily customer support, helping you to adopt best practices and to keep your catamaran well maintained. If you should have a doubt or a question, we will be happy to talk with you.
- By following our recommended checklist, you reduce damage risks. By respecting our schedule of inspections and updates, you ensure that you remain covered by warranties, in case of need.
- If you experience a failure or breakage, our experts will assist you: our customer service team can conduct diagnostics from a distance – notably with the SEANAPPS box on board – then coordinates the repairs with a service center. If a part needs replacing, we will procure the original part that you need.
Whatever happens, you will be cruising again without delay!
With Lagoon customer service, you are autonomous, but we are always there to help you:
“Each member of the Lagoon customer service team is experienced. Each has commercial training, strong technical knowledge, and significant sailing experience” specifies Gilles Mercier, Customer Service Coordinator for large Lagoon models.
Are you interested in acquiring a sailing or power catamaran of over 65 feet? We suggest that you contact the Lagoon Premium Service, offering you even more support with a bespoke program, starting right from the construction phase.
A good customer service for catamarans is easily accessible, and available. Good news: with us, wherever you are, there is always an accredited technical center near you!
The Lagoon international dealer network relies on capable dealers and service centers to support all Lagoon catamarans, from the Lagoon 38 to the Lagoon Eighty 3.
Our network is international: in the Mediterranean, in the United States, or cruising in the Caribbean, for example, you can always benefit from Lagoon experts nearby.
If needed and in function with your position, your dealer will orient you toward the nearest Lagoon service center:
- A Lagoon service center in Italy if you are in Olbia or La Spezia;
- A Lagoon service center in Croatia if you are making a stopover in Split or Zadar;
- A Lagoon service center in the Antilles if you are cruising between Le Marin and Pointe-à-Pitre;
- A Lagoon service center in the United States, in Polynesia, or in the Canaries…
With our network of experts all around the world, you will never stay stuck at the dock.
All technicians at our accredited service centers are trained in the specificities of our catamarans and are committed to respecting our quality standards. Each year, in function with their availability, they attend Lagoon Technical Training School: training with the goal of maintaining their technical skill level.
You first share information about the catamaran – references, serial number… the detailed description of symptoms or of the accident encountered, the context of the event, photos and videos… and anything that might serve, generally, to describe your situation.
The Lagoon service center delivers a reliable diagnostic. They will identify the need for adjustments or tuning, or for ordering and changing a part, for example.
Accredited Lagoon technicians proceed in repairing or replacing a part or parts on your catamaran – always with original parts, in the location best suited to your cruising plans. With our stock and our network’s logistics, we obtain all the references within a short timeframe.
Once the intervention is completed, you receive the detailed report of work completed. This data is added to your file, in Lagoon customer service files. Our crew gives you additional maintenance advice... and you are ready to cruise again!
"Aboard Lagoon catamarans, we have voluntarily chosen brands with worldwide representation. These brands have their own international network of representatives: this is a very important point when it comes to searching for spare parts! The fact that our customer service offices are physically integrated into the Lagoon shipyard is also an advantage: our teams can easily visit production lines to better understand a subject. The design office and engineers can be consulted to find solutions. We are also constantly in communication with quality services" adds Gilles Mercier.
The Lagoon builder’s warranty and the warranty on spare parts and labor are presented in the General Terms and Conditions of Sale for each catamaran.
The “pleasure craft contract” for certain Lagoon models intended for private use, includes the conduct of periodic inspections at different stages in the life of the catamaran. These are condtiions for the extention of warranties on the catamaran and its equipment.
Lastly, you will always benefit from our support, even long after the purchase of your catamaran: the Lagoon crew will always be available to assist you on your cruises – including beyond the warranty coverage period!
