Lagoon Service Centers Around the World

A NETWORK OF EXPERTS SERVING LAGOON OWNERS

World leader in cruising catamarans, Lagoon relies on an international network of over 230 authorized points of service.   Present on every continent and in the most coveted cruising areas, Lagoon service centers guarantee owners a consistently reliable service, wherever they cruise.

Tune-ups, repairs, maintenance, technical updates, or providing simple long-distance service:  each center shares the same quality standards and benefits from a privileged relationship with the shipyard, a gauge of confidence and peace of mind for all those who love the sea. 

A NEW SERVICE CENTER IN FRENCH POLYNESIA

A Strategic Point in the Middle of the Pacific Ocean

Most Recent Opening:  Lagoon Service Center – Sail Tahiti, in Papeete, Tahiti. A true technical service hub in the middle of the Pacific, it meets the growing demand from catamaran owners cruising in this iconic region.
 

 

"Sailors arriving here have often spent multiple weeks at sea,” explains Lionel, Customer Service Manager with Sail Tahiti.  “They need a place that is at once welcoming and technical, where we can take care of their boat… and assist them in discovering Polynesia."

With this new location, Lagoon strengthens its network in an area that is as distanced as it is strategic, offering proximity and reactivity in one of the most beautiful nautical playgrounds in the world.

 

Meet Lionel, Lagoon Service Center Manager in Polynesia

 

Why open a Lagoon service center in Polynesia?

 

"Polynesia is in the middle of the Pacific, so when boats arrive in Tahiti from Panama, they have covered the equivalent of a transatlantic crossing and a half.  So, it is important to have a team that can handle all of their technical needs.  Owners must be able to stop here for a technical tune-up and prepare their boat for their next crossings:  the Fiji, Tonga, Cook, Vanuatu islands..."

 

What are the primary needs of owners in the region?

 

“They want, above all, to feel supported.  With the Lagoon network, everything is anticipated:  even before their arrival, the center is already in contact with their dealer.  We can handle their maintenance, repairs, or simply offer them a safe place to anchor in Papeete.  Beyond simple tune-ups or eventual repairs, we offer upgrades to their catamaran:  solar, lithium batteries, electronics… Often, after spending four weeks at sea, owners want to improve their electrical charging capacity or the function of onboard equipment for cruising comfort.  Our team is multidisciplinary and can respond to all these requests.”

 

How is Lagoon positioned on the local market?

 

“Lagoon is the market leader here, and it makes sense:  Polynesia is the birthplace of the catamaran!  This type of boat perfectly corresponds with outdoor living and cruising in  lagoons.”

 

What is the profile of Lagoon customers in the region?

 

“We distinguish three categories of customers. Families on a sabbatical year, who spend several months in Polynesia:  these families generally come from Europe and have crossed the Atlantic, then the Pacific.  So, they are very experienced once they arrive in Tahiti. 
The second type of customers are couples, generally young retirees who come from Europe or the United States.  Their needs are a bit different because there are fewer people on board, often with good experience, but who also want to be supported by a professional team.  Lastly, we have the owners who base their catamaran in Polynesia all year round.  These are generally Americans from the West Coast.  According to their budget and the size of their boat, they may employ a professional crew or not, but in all cases their expectations for quality of service are very high.  This pushes us to excel.”

 

What is your relationship with the Lagoon shipyard?

 

“It is very fluid.  Having worked at the shipyard, I know the team well.  That facilitates communication and strengthens the owner’s trust.”

 

A few words, in conclusion?

 

“It is a true point of pride to be recognized by Lagoon and by the Groupe Beneteau.  That unites two stories:  mine, and that of the brand.”

 

INTEGRATION OF BMS:  A KEY PLAYER JOINS THE LAGOON NETWORK

In parallel, Lagoon is reinforcing its presence in the Mediterranean, with the purchase of BMS (Boat Maintenance Services) in Canet-en-Roussillon.  This shipyard renowned for its savoir-faire in the maintenance, refitting, and winterizing of catamarans has now become a pillar of the European Lagoon dealer network.

With this integration, Lagoon further strengthens our service network for owners, while consolidating capacity to accommodate large models at the shipyard, a strategic step to continue offering the same high standards, from Polynesia to the Mediterranean.

 

 

A GLOBAL NETWORK, AN EXACTING STANDARD

From the South Pacific to the Mediterranean, Lagoon service centers are much more than simple after-sales service providers:  they represent a trusted relationship between Lagoon owners and the shipyard.  Each center shares the same exacting quality standards, the same passion for the sea, and the same commitment:  to support sailors on each leg of their adventure.

With an ever-growing professional network, Lagoon guarantees customers a smooth, consistent, personalized service, wherever they may be.  Whether for maintenance, a repair, technical advice, or simply a moment’s discussion, they can count on the availability of trained professionals who are deeply committed to the spirit of Lagoon.

With over 230 points of service around the world, Lagoon pursues a clear objective:  to offer each owner the freedom to cruise with full peace of mind, anywhere, any time.